Brett LaDove / CRM & Customer Care Consulting

The term "fast paced environment" (FPE) seemed to come into prominence in the dot.com era of the late 1990s. At that time, the term, which was often used in job descriptions and the like, seemed to say...."This isn't an industrial era, bureaucratic company. If you want to work here, you need to be aggressive and expect to work hard. We're in the race to win". The term, was effectively used to advertise for 'the right kind of employee', while at the same time promise excitement and success… Continue

IMC NorCal is working to help you manage your consulting practice, and has entered into a relationship with Freshbooks, to provide IMC members with a discounted plan.

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We're testing out a new feature on the NorCal Consultants Network (NCCN). Click on the "Presentation Share" tab and upload a presentation (either via Google Docs or Powerpoint).

By uploading a business overview or a presentation on another topic, we'll have one more vehicle for understanding our fellow consultant's businesses.

Please do let me know what you think of this feature by commenting on this blog post.

In this brave new world of social media....it makes good sense for brands of all types to be represented on a variety of social media channels. Also, some people prefer one channel to another, so IMC NorCal wants to be represented where people want to interact with us.

If you're so inclined, please feel free to follow us on Twitter, or join our Facebook group.

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I’m often asked “What should our customer service group be measuring?” Of course, there are many things you could measure in the customer service arena, but I tend to think of metrics breaking down into two specific categories….those that measure efficiency and those that measure effectiveness. Depending on what you are try… Continue