Brett LaDove
  • Male
  • San Francisco, CA
  • United States
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Latest Activity

2 groups by Brett LaDove were featured
May 14
Brett LaDove added a discussion
Greetings NorCal Consultants....(specifically IMC NorCal Members); As Chairman of the Board for IMC NorCal it is my duty to pull together a nominating committee and populate next year's Board of Directors. (June 2010-May 2011)Participation on the…
April 28
Here's an interesting article on the topic of "Working for Free" that just ran in Time magazine.
April 14
Here's the link to the deck... Thanks again!
March 19
Thanks East Bay Consultants forum for inviting me to speak at this morning's meeting. I enjoyed the event, and the good follow-up discussion. I have posted my slides (as promised) on this site. You can view them here. Again, I encourage you to watc…
March 19
Brett LaDove is attending Barbara Chan's event
IMC East Bay Consultants Forum at Oakland Center Conference Facilities
March 19, 2010 from 7:45am to 9:30am
SPECIAL ST. PATRICK'S DAY PRICING: ONLY $10 IF YOU REGISTER IN ADVANCE BY CLICKING THIS LINK Collaboration Tools for Consultants and Business People Collaboration is the name of the game. Are you up to speed on best tools and practices for worki…
March 17
January 17
Brett LaDove added a blog post
IMC NorCal is working to help you manage your consulting practice, and has entered into a relationship with Freshbooks, to provide IMC members with a discounted plan. IMC Member Sign Up: Receive $15 off any package when you sign up here (Page is a…
January 14
 

Brett LaDove / CRM & Customer Care Consulting




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Profile Information

Company Name:
LaDove Associates
Consulting Focus:
Customer Relationship Management (CRM) and Customer Care
Consulting Description:
Guide emerging, medium, and large businesses as they strive to improve their customer focus.

Provide the following services:
• Strategic Planning and SWOT
• Business Case/Roadmap Development
• Technology Architecture and Infrastructure Development
• Project and Program Management
• Marketing Operations/Process Design/Sales Effectiveness
• Customer Service Management (Call Center/Web)
• Call Center Outsourcing Selection/Mgmt.
• Software Selection Project Management
• Business Intelligence/Knowledge Management
• Customer Research
• Team Facilitation
Website:
http://www.ladoveassociates.com
Association Membership:
Institute of Management Consultants (IMC), Other
How did you hear about the NorCal Consultant's Network?
I created it ;-)

Brett LaDove's Blog

Brett LaDove

What Kind of "Fast Paced Environment" Are We Talking About?

The term "fast paced environment" (FPE) seemed to come into prominence in the dot.com era of the late 1990s. At that time, the term, which was often used in job descriptions and the like, seemed to say...."This isn't an industrial era, bureaucratic company. If you want to work here, you need to be aggressive and expect to work hard. We're in the race to win". The term, was effectively used to advertise for 'the right kind of employee', while at the same time promise excitement and success… Continue

Posted on January 22, 2010 at 2:57pm —

Brett LaDove

IMC NorCal Announces New Time Tracking & Invoicing Partnership

IMC NorCal is working to help you manage your consulting practice, and has entered into a relationship with Freshbooks, to provide IMC members with a discounted plan.


Continue

Posted on January 14, 2010 at 5:07pm —

Brett LaDove

Share Your Presentations on NorCal Consultant's Network

We're testing out a new feature on the NorCal Consultants Network (NCCN). Click on the "Presentation Share" tab and upload a presentation (either via Google Docs or Powerpoint).

By uploading a business overview or a presentation on another topic, we'll have one more vehicle for understanding our fellow consultant's businesses.

Please do let me know what you think of this feature by commenting on this blog post.

Posted on December 1, 2009 at 4:46pm —

Brett LaDove

Follow IMC NorCal on Twitter and Facebook

In this brave new world of social media....it makes good sense for brands of all types to be represented on a variety of social media channels. Also, some people prefer one channel to another, so IMC NorCal wants to be represented where people want to interact with us.

If you're so inclined, please feel free to follow us on Twitter, or join our Facebook group.

Continue

Posted on October 15, 2009 at 3:37pm —

Brett LaDove

Key Metrics for Customer Service

I’m often asked “What should our customer service group be measuring?” Of course, there are many things you could measure in the customer service arena, but I tend to think of metrics breaking down into two specific categories….those that measure efficiency and those that measure effectiveness. Depending on what you are try… Continue

Posted on September 10, 2009 at 11:32am —

Comment Wall (7 comments)

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At 4:55pm on October 15, 2009, Molly Parker Tapias said…
It was great to meet you too, Brett. Thanks for introducing me to IMC and NorCal Consultants. Jeff's presentation on getting started in consulting looks really helpful!
I'm looking forward to meeting up to learn more about your experiences building a customer loyalty and CRM consulting practice.
At 10:39am on August 11, 2009, Van C. Athanasakos said…
Hi Brett,
Good to hear from you. I hope to make one of the meetings this year. One of my good friends - Greg Smith - recently joined IMC.
Hope all is well.
Best regards,
Van
At 8:01am on June 3, 2009, Ron Ponce said…
Thanks! I was very impressed with yesterday's event and the people in the room. I am really looking forward to being an active member going forward.
At 8:44pm on April 13, 2009, Henry Hirschel said…
I will keep you up to date as develop my consulting practice. Thank you, Henry
At 11:47am on December 5, 2008, Marcia Ruben, PhD, CMC said…
Brett, thanks so very much for your kind words. That motivates me to keep blogging!! Best wishes, Marcia
 
 
 

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