We combine the areas of Customer Experience, Employee Experience, Accountability, CRM, and Marketing to offer a cohesive Loyalty offering. We focus on Customer Retention and Total Share of the Customer.
We do assessment, strategy, and implementation as a whole package or focus just on the area you need. Solutions are focused on front-line to bring fast and accountable results.
Contact Center
Field/Direct Sales
Professional/Customer Services
Welcome back Noreen. No East Bay Consultants Forum meeting in August. Come to our September 19 meeting where we will celebrate new IMC members and focus on making everyone's 4th quarter a successful end to 2008. Check out the Events section for details and your email announcements that we send out via Vertical Response. Or call me at 510-233-0580 and let's book a time to meet personally in the East Bay before September (I will be out of reach August 4-18).
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you might check out this RFP for SMUD; if you had a tech partner, it would work out.